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Jun 20, 2024

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We left off discussing the importance of having distinct alerts notifying users of messages that are critical and time sensitive. In this post we discuss important things to consider regarding vendor customer service and support. Products and services can only solve problems if they are available and work as expected. We all wish technology was flawless, but experience indicates that unforeseen issues will arise. Without a proven process for delivery and support, the user experience can suffer diminishing the value...

May 17, 2024

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In our last post we discussed best practices for implementing a connection strategy to deliver critical messages from internal and external messaging solutions. Today we discuss the importance of having distinct alerts notifying users of messages that are critical and time sensitive. We all live in a world where messages, notifications and alerts come from many different people, places, and things. In a healthcare environment these can be personal, or care related and arrive on smart phones with various combinations...

Apr 18, 2024

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We left off discussing the importance of having a primary and secondary wireless network for your most critical messages. In this post we discuss connections utilized to send messages from internal and external messaging solutions. There are several types of protocols available to send messages from internal messaging systems to wireless networks with varying levels of security and reliability. The most prominent include SMTP, SNPP, WCTP and TAP. When developing your connection strategy, the following attributes are imperative to consider. Security...

Mar 28, 2024

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As discussed in our previous post, having an independent strategy and solution for clinical and critical messaging provides the most efficient and effective method of addressing healthcare communication workflows. The next several updates will provide the essential attributes associated with a critical messaging solution. In our view the most important element is network reliability. Implementing a solution relying exclusively on public broadband and Wi-Fi provides significant risks. These networks can easily become overwhelmed causing message delays and are subject to...

Jan 30, 2024

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As we enter 2024 the landscape for healthcare communication continues to evolve and we wanted to provide a short overview regarding our perspective as nationwide leaders in the critical communications industry for healthcare. Healthcare Communication has advanced throughout the years from the days of paging and PBX to a much broader product suite which now includes comprehensive clinical communication platforms. Along the way variables such as wireless coverage, economics, security, and demographics have driven the decision-making process for new technology...

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