Critical Messaging Alerting Strategy
May 17, 2024
In our last post we discussed best practices for implementing a connection strategy to deliver critical messages from internal and external messaging solutions. Today we discuss the importance of having distinct alerts notifying users of messages that are critical and time sensitive. We all live in a world where messages, notifications and alerts come from many different people, places, and things. In a healthcare environment these can be personal, or care related and arrive on smart phones with various combinations of sounds and vibrations. The daunting challenge of keeping track of which notifications relate to each of your personal and professional applications can lead to missed messages. When it comes to time sensitive critical messages this can cause delays in response times impacting care and patient safety. To break free from the confusion be sure to implement technologies that allow specific urgent messages to arrive with distinct alert types. Features such as unique alert sounds, unread message reminders, priority alerts, silent and do-not-disturb breakthrough capabilities, and volume adjustments provide the ability to customize alerts based on workflows and user preferences.
Is your alerting strategy clear and distinct for critical messages? Discuss current plans and areas of improvement with your American Messaging Senior Account Manager.
