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Group Messaging

We left off discussing the importance of synchronizing your on-call scheduling applications with critical messaging workflows ensuring messages are delivered to recipients that are on-call and available to respond. This post will focus on the key attributes of an efficient and effective group messaging strategy for urgent and time sensitive messages. At the core of healthcare messaging is the ability to communicate with groups or teams within your environment. Examples include rotating clinical teams, codes, and mass notification workflows that include entire organizations. The following is a check list of items to ensure your group messages are delivered in a timely fashion to the right recipients at the right times.

• Is your network infrastructure for critical messaging reliable and redundant?
• Are you able to efficiently manage members of your groups?
• Are end-users able to opt-in and out of messaging groups based on their roles and responsibilities?
• Are you able to control your groups so only relevant and authorized users can participate?
• Does your group messaging solution synchronize with on-call scheduling applications ensuring the correct recipients receive messages?

Does your group messaging strategy incorporate these fundamental best practices? Contact your Senior Account Manager to discuss areas that need improvement.