In the News

Building Resilient Healthcare Communication Systems: Ensuring Continuity and Security in Crisis Situations

In healthcare, communication is critical. During normal operations, it ensures smooth patient care. But in times of crisis, such as natural disasters, pandemics, or system failures, effective communication is a matter of life and death. Healthcare organizations need resilient communication systems that ensure continuity, reliability, and security, even in the most challenging situations. Challenges in Healthcare Crisis Communication Crisis communication in healthcare often faces several hurdles: Communication Breakdowns: Traditional communication systems can become overwhelmed during emergencies, leading to delays and

Enhancing Healthcare Communication: The Power of AMS Connect’s Secure External Messaging

Enhancing Healthcare Communication: The Power of AMS Connect’s Secure External Messaging Effective communication in healthcare is crucial, not only within the walls of a facility but also when engaging with external partners. AMS Connect’s Secure External Messaging feature bridges this gap, enabling seamless and secure interactions beyond organizational boundaries.​ What is Secure External Messaging? Secure External Messaging allows healthcare professionals to communicate securely with external contacts or patients who are not be part of the AMS Connect network. This feature

Breaking Down Communication Silos in Healthcare: Why It Matters

In a fast-paced healthcare environment, effective communication is not just a convenience – it’s a necessity. Yet, many hospitals and healthcare systems still struggle with communication silos – isolated channels of information that don’t seamlessly connect across teams, departments, or shifts. These breakdowns can lead to delayed treatments, medical errors, and compromised patient care. So, how do these silos form, and what can be done to bridge the gaps? The Hidden Dangers of Fragmented Communication Hospitals are dynamic environments where

The Cost of Poor Communication in Healthcare – And How to Fix It

Effective communication in healthcare is not just about efficiency - it’s about patient safety. Studies show that communication failures are a leading cause of medical errors, costing billions annually and impacting patient outcomes.

Hospital Messaging Solutions: Finding the Right Fit

In the ever-evolving landscape of healthcare, effective communication is the cornerstone of exceptional patient care. The ability to deliver critical messages securely, efficiently, and reliably can mean the difference between life and death in high-pressure environments.

The Importance of Evaluating Critical and Clinical Messaging Technologies Separately

In November we outlined the most important elements of a successful group messaging strategy. Today we share a brief update regarding the market for healthcare communication services.

Group Messaging

We left off discussing the importance of synchronizing your on-call scheduling applications with critical messaging workflows ensuring messages are delivered to recipients that are on-call and available to respond. This post will focus on the key attributes of an efficient and effective group messaging strategy for urgent and time sensitive messages. At the core of healthcare messaging is the ability to communicate with groups or teams within your environment. Examples include rotating clinical teams, codes, and mass notification workflows that

Synchronize your rotating schedules with Schedule Sync

Our last post provided information regarding the benefits of implementing active directory enabling administrators to manage permissions and access to network resources. Today we will discuss the importance of integrating your rotating scheduling application with your messaging workflows. When implementing a critical messaging solution, the #1 priority is to deliver the right messages to the right people at the right times. When seconds count, sending the right message to the wrong recipients can severely impact response times during urgent events

Active Directory Integration

We left off outlining the benefits of implementing Single Sign-on allowing users to access multiple applications with a single set of credentials. This post will provide the benefits of utilizing Active Directory, “AD”. Active Directory enables administrators to manage permissions and access to network resources. The primary benefits of AD include centralized management of user accounts, permissions, and policy settings. Accounts are established by administrators in a centralized location allowing employees to login once and access their authorized resources. Through

Single Sign On

We left off relaying the importance of implementing end-to-end security for your critical messaging solution. Our next set of posts will focus on several integrations that will improve the security, convenience, and overall value of your messaging solution. The first integration we recommend is single sign-on, “SSO”. SSO allows users to login to multiple applications with a single set of credentials. Since users with SSO are only required to remember one password, they are more likely to select a stronger password