In the News

Embracing the Future: American Messaging’s Move to the Cloud

At American Messaging, we are constantly striving to improve the efficiency, security, and reliability of the services we provide. In line with this vision, we're excited to announce our shift to cloud infrastructure. This strategic move not only allows us to better serve our clients but also supports our long-term commitment to innovation and scalability across all our service offerings.

Building Resilient Healthcare Communication Systems: Ensuring Continuity and Security in Crisis Situations

In healthcare, communication is critical. During normal operations, it ensures smooth patient care. But in times of crisis, such as natural disasters, pandemics, or system failures, effective communication is a matter of life and death. Healthcare organizations need resilient communication systems that ensure continuity, reliability, and security, even in the most challenging situations. Challenges in Healthcare Crisis Communication Crisis communication in healthcare often faces several hurdles: Communication Breakdowns: Traditional communication systems can become overwhelmed during emergencies, leading to delays and

Enhancing Healthcare Communication: The Power of AMS Connect’s Secure External Messaging

Enhancing Healthcare Communication: The Power of AMS Connect’s Secure External Messaging Effective communication in healthcare is crucial, not only within the walls of a facility but also when engaging with external partners. AMS Connect’s Secure External Messaging feature bridges this gap, enabling seamless and secure interactions beyond organizational boundaries.​ What is Secure External Messaging? Secure External Messaging allows healthcare professionals to communicate securely with external contacts or patients who are not be part of the AMS Connect network. This feature

Breaking Down Communication Silos in Healthcare: Why It Matters

In a fast-paced healthcare environment, effective communication is not just a convenience – it’s a necessity. Yet, many hospitals and healthcare systems still struggle with communication silos – isolated channels of information that don’t seamlessly connect across teams, departments, or shifts. These breakdowns can lead to delayed treatments, medical errors, and compromised patient care. So, how do these silos form, and what can be done to bridge the gaps? The Hidden Dangers of Fragmented Communication Hospitals are dynamic environments where

The Cost of Poor Communication in Healthcare – And How to Fix It

Effective communication in healthcare is not just about efficiency - it’s about patient safety. Studies show that communication failures are a leading cause of medical errors, costing billions annually and impacting patient outcomes.

Hospital Messaging Solutions: Finding the Right Fit

In the ever-evolving landscape of healthcare, effective communication is the cornerstone of exceptional patient care. The ability to deliver critical messages securely, efficiently, and reliably can mean the difference between life and death in high-pressure environments.

The Importance of Evaluating Critical and Clinical Messaging Technologies Separately

In November we outlined the most important elements of a successful group messaging strategy. Today we share a brief update regarding the market for healthcare communication services.

Group Messaging

We left off discussing the importance of synchronizing your on-call scheduling applications with critical messaging workflows ensuring messages are delivered to recipients that are on-call and available to respond. This post will focus on the key attributes of an efficient and effective group messaging strategy for urgent and time sensitive messages. At the core of healthcare messaging is the ability to communicate with groups or teams within your environment. Examples include rotating clinical teams, codes, and mass notification workflows that

Synchronize your rotating schedules with Schedule Sync

Our last post provided information regarding the benefits of implementing active directory enabling administrators to manage permissions and access to network resources. Today we will discuss the importance of integrating your rotating scheduling application with your messaging workflows. When implementing a critical messaging solution, the #1 priority is to deliver the right messages to the right people at the right times. When seconds count, sending the right message to the wrong recipients can severely impact response times during urgent events

Active Directory Integration

We left off outlining the benefits of implementing Single Sign-on allowing users to access multiple applications with a single set of credentials. This post will provide the benefits of utilizing Active Directory, “AD”. Active Directory enables administrators to manage permissions and access to network resources. The primary benefits of AD include centralized management of user accounts, permissions, and policy settings. Accounts are established by administrators in a centralized location allowing employees to login once and access their authorized resources. Through