In the News

American Messaging Services, LLC: Ensuring When Urgency Strikes, Communication Does Not Fail

As healthcare organizations streamline communication tools, a critical risk is emerging, not all messages are created equal. In our latest feature in Healthcare Business Outlook, we examine the growing gap between clinical communication and critical messaging and why that distinction is essential to protecting response time and patient safety.

Paging Isn’t Going Anywhere: Why It’s a Workflow, Not Just a Device

For years, paging has been labeled as “legacy.” Yet in hospitals, manufacturing plants, defense operations, utilities, and public safety environments, paging continues to play a foundational role. Why? Because paging is not just a device. It is a critical communication workflow. To page someone is to send a brief alert to get their attention or request immediate contact. In critical environments, that alert is more than a message, it is a signal that action is required. Paging is designed to

When Clinical Chat Becomes a Risk: Why EHR Chat Isn’t Built for Critical Messaging

As hospitals continue to modernize their communication platforms, many organizations are evaluating how tools like EHR Chat and other integrated clinical messaging solutions fit into their broader messaging strategy. While these solutions play a vital role in clinical collaboration, industry experience increasingly shows that clinical messaging tools and critical messaging serve fundamentally different purposes and using one in place of the other can introduce risk. Over the past several years, healthcare organizations have recognized a clear distinction between clinical communication

Selecting the Right Messaging Solution: A Checklist for Small Practices

A simplified guide for choosing secure, reliable communication tools. Small practices juggle tight schedules, fast-moving patient needs, and limited resources - which means communication has to work without adding more complexity. Yet many clinics still rely on unsecured SMS or tools that weren’t designed for healthcare.

Moving Beyond SMS: The Hidden Costs of Unsecure Messaging in Healthcare

In the fast-paced world of healthcare, every second counts. Teams need to share patient updates, critical alerts, and operational changes in real time and historically, SMS (text messaging) has been a go-to solution. It’s simple, familiar, and nearly universal. But beneath the convenience lie hidden costs, and significant risks.

Why Hospitals Should Consider SSO – and Why the Push Is Real

Hospitals across the country are increasingly receiving directives to upgrade to Single Sign-On (SSO) with key vendors, and for very good reason. Between regulatory compliance, clinical workflow demands, and heightened security threats, SSO is no longer just a “nice to have” it’s fast becoming a foundational component of healthcare access strategy. What’s Driving the Shift? Several factors converge to make SSO essential in modern hospitals: Compliance and audit readiness: Healthcare organizations are under pressure to implement tighter access controls and

Building Resilient Communication Systems for Crisis Response

How AMSConnect Supports Readiness During National Preparedness Month September is National Preparedness Month, a time when organizations across the country pause to assess how ready they are for the unexpected. For healthcare providers, hospitals, and emergency response teams, communication is the backbone of preparedness. When every second counts, the right message sent to the right person can make all the difference. This year’s theme focuses on resilience – and in healthcare, that starts with building a communication strategy that works

Preparing for Network Outages: How Redundant Messaging Saves Lives

In critical environments such as hospitals, emergency services, and public safety – every second counts. Public commercial network outages or communication failures aren’t just inconvenient they can delay response times, disrupt workflows, and jeopardize lives. Recent events, including wireless carrier SMS shutdowns and high-profile cybersecurity incidents, have emphasized the need for reliable, multi-channel communication systems. The Risks of Network Failures Organizations that rely on a single communication method like standard mobile SMS or email face significant risks during outages. Network

The Wireless Carrier Shutdowns: How Healthcare Providers Can Stay Connected with AMSConnect

In recent news, major wireless carriers like AT&T and Verizon have announced they will be shutting down certain SMS gateways this summer. These changes are part of the ongoing transition to more modern communication technologies, but for healthcare providers who rely on these services for critical, time-sensitive communication, this move raises significant concerns. As these traditional communication services are phased out, healthcare organizations face the challenge of finding reliable, secure, and compliant alternatives to ensure continuous, efficient communication across departments,

Embracing the Future: American Messaging’s Move to the Cloud

At American Messaging, we are constantly striving to improve the efficiency, security, and reliability of the services we provide. In line with this vision, we're excited to announce our shift to cloud infrastructure. This strategic move not only allows us to better serve our clients but also supports our long-term commitment to innovation and scalability across all our service offerings.