Preparing for Network Outages: How Redundant Messaging Saves Lives
August 21, 2025
In critical environments such as hospitals, emergency services, and public safety – every second counts. Public commercial network outages or communication failures aren’t just inconvenient they can delay response times, disrupt workflows, and jeopardize lives. Recent events, including wireless carrier SMS shutdowns and high-profile cybersecurity incidents, have emphasized the need for reliable, multi-channel communication systems.
The Risks of Network Failures
Organizations that rely on a single communication method like standard mobile SMS or email face significant risks during outages. Network disruptions or carrier transitions can prevent messages from reaching the right people at the right time, creating gaps that can compromise operational efficiency and safety.
Redundant Messaging for Maximum Reliability
AMSConnect addresses these risks with dual-delivery pathways, sending messages to both the mobile app and traditional pagers. This ensures that alerts are delivered even if one channel experiences downtime, providing the reliability that modern operations demand. Three networks (paging, broadband and wifi) are better than one for your most critical messages.
Introducing Pager Following Service Teams
To further improve efficiency and reduce interruptions, we will soon launch Pager Following Service Teams. With this new feature, pages will automatically follow a user’s Service Team status, whether they opt in/out manually or are scheduled. This means the pager will receive messages sent to the Service Team pager number when the user is active and on call, eliminating unnecessary alerts while maintaining full coverage when needed.
Key Benefits of Pager Following Service Teams:
- Improved Pager Experience: No more having to ignore your pager messages or physically turn off your pager when not on call
- Flexibility: Use both the pager and the mobile app! Seamlessly move in and out of Service Teams while ensuring uninterrupted communication
- Enhanced Efficiency: Ability to opt in/out of Service Teams on the fly or schedule in advance and now the pager will follow
- Ultimate Redundancy: It’s the ultimate best practice to carry both the pager & AMS Connect app giving users’ redundancy and back up
- Streamlined Workflow: One step process, supports real-time updates for on-call or scheduled shifts
Why It Matters Today
As network infrastructures evolve and external risks grow, relying on a single communication channel isn’t enough. Redundant messaging and intelligent pager integration ensure teams stay connected, informed, and able to respond instantly. With AMSConnect and the upcoming Pager Following Service Teams feature, organizations can maintain operational continuity, ensuring critical messages always reach the right people at the right time.
