The Cost of Poor Communication in Healthcare – And How to Fix It
February 18, 2025
Effective communication in healthcare is not just about efficiency – it’s about patient safety. Studies show that communication failures are a leading cause of medical errors, costing billions annually and impacting patient outcomes.
The Impact of Poor Communication
- Financial Costs: Medical errors linked to miscommunication cost the U.S. healthcare system an estimated $1.7 billion in a five-year period.
- Patient Safety Risks: Inconsistent or delayed communication can lead to misdiagnoses, medication errors, and compromised patient care.
- Clinician Burnout: Poor workflows create unnecessary stress, leading to frustration and inefficiency among healthcare professionals.
How to Fix It
- Implement Secure, Real-Time Messaging: HIPAA-compliant platforms ensure sensitive information is securely delivered without delays.
- Streamline Critical and Clinical Messaging: Separating routine clinical communication from urgent messages helps prioritize patient care.
- Leverage Redundant Systems: Reliable, multi-network messaging solutions ensure communication remains uninterrupted – even during outages.
How AMSConnect Helps
- Instant, Secure Messaging – AMSConnect ensures HIPAA-compliant, encrypted communication that protects patient information.
- Reliable, Redundant System – Unlike traditional messaging apps, AMSConnect operates independently of third-party networks, ensuring 100% uptime and reliability during emergencies.
- Separation of Clinical & Critical Messaging – Streamlines workflows by ensuring routine messages don’t interfere with life-saving alerts.
- Integration with Hospital Systems – Works seamlessly with EHR platforms, scheduling tools (QGenda, Amion, Amtelco), and existing communication networks to enhance efficiency.
- Mobile & Pager Compatibility – Allows clinicians to receive messages on the device that works best for them, whether that’s a mobile phone, pager, or both.
With AMSConnect, hospitals gain a dedicated, secure messaging platform that eliminates delays, improves team coordination, and enhances patient safety. Don’t let miscommunication impact your organization – contact us today to learn how AMSConnect can optimize your healthcare communication.
