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The Importance of Evaluating Critical and Clinical Messaging Technologies Separately

In November we outlined the most important elements of a successful group messaging strategy. Today we share a brief update regarding the market for healthcare communication services. As 2024 progressed, we were thrilled to witness customers validating our views regarding the importance of evaluating critical and clinical messaging technologies separately. Accordingly, many Hospitals deployed American Messaging to address urgent time sensitive messaging requirements in the critical messaging lane, while implementing Epic Chat and others to address care coordination in the clinical messaging lane. As noted in our March post, attempting to leverage a critical messaging solution for clinical work flows or a clinical messaging solution for critical work flows can negatively impact the efficiency and effectiveness of each respective solution. To better understand why, we encourage you to review our series of monthly posts outlining the most important attributes of a successful critical messaging strategy.

As 2025 rapidly approaches we wanted to take a moment to thank our customers. American Messaging remains the dependable choice for secure, critical messaging services. Our commitment to service delivery along with the expansion of our modern, reliable and secure product suite to address your needs remains our focus.

Happy Holidays!