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Jan 22, 2026

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As hospitals continue to modernize their communication platforms, many organizations are evaluating how tools like EHR Chat and other integrated clinical messaging solutions fit into their broader messaging strategy. While these solutions play a vital role in clinical collaboration, industry experience increasingly shows that clinical messaging tools and critical messaging serve fundamentally different purposes and using one in place of the other can introduce risk. Over the past several years, healthcare organizations have recognized a clear distinction between clinical communication and...

Oct 21, 2025

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Hospitals across the country are increasingly receiving directives to upgrade to Single Sign-On (SSO) with key vendors, and for very good reason. Between regulatory compliance, clinical workflow demands, and heightened security threats, SSO is no longer just a “nice to have” it's fast becoming a foundational component of healthcare access strategy. What’s Driving the Shift? Several factors converge to make SSO essential in modern hospitals: Compliance and audit readiness: Healthcare organizations are under pressure to implement tighter access controls and detailed audit...

Sep 19, 2025

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How AMSConnect Supports Readiness During National Preparedness Month September is National Preparedness Month, a time when organizations across the country pause to assess how ready they are for the unexpected. For healthcare providers, hospitals, and emergency response teams, communication is the backbone of preparedness. When every second counts, the right message sent to the right person can make all the difference. This year’s theme focuses on resilience - and in healthcare, that starts with building a communication strategy that works even when...

Aug 21, 2025

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In critical environments such as hospitals, emergency services, and public safety - every second counts. Public commercial network outages or communication failures aren’t just inconvenient they can delay response times, disrupt workflows, and jeopardize lives. Recent events, including wireless carrier SMS shutdowns and high-profile cybersecurity incidents, have emphasized the need for reliable, multi-channel communication systems. The Risks of Network Failures Organizations that rely on a single communication method like standard mobile SMS or email face significant risks during outages. Network disruptions or...

Jul 22, 2025

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In recent news, major wireless carriers like AT&T and Verizon have announced they will be shutting down certain SMS gateways this summer. These changes are part of the ongoing transition to more modern communication technologies, but for healthcare providers who rely on these services for critical, time-sensitive communication, this move raises significant concerns. As these traditional communication services are phased out, healthcare organizations face the challenge of finding reliable, secure, and compliant alternatives to ensure continuous, efficient communication across departments, physicians,...

Jun 30, 2025

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At American Messaging, we are constantly striving to improve the efficiency, security, and reliability of the services we provide. In line with this vision, we're excited to announce our shift to cloud infrastructure. This strategic move not only allows us to better serve our clients but also supports our long-term commitment to innovation and scalability across all our service offerings....

May 20, 2025

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In healthcare, communication is critical. During normal operations, it ensures smooth patient care. But in times of crisis, such as natural disasters, pandemics, or system failures, effective communication is a matter of life and death. Healthcare organizations need resilient communication systems that ensure continuity, reliability, and security, even in the most challenging situations. Challenges in Healthcare Crisis Communication Crisis communication in healthcare often faces several hurdles: Communication Breakdowns: Traditional communication systems can become overwhelmed during emergencies, leading to delays and confusion. Security...

Apr 18, 2025

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Enhancing Healthcare Communication: The Power of AMS Connect's Secure External Messaging Effective communication in healthcare is crucial, not only within the walls of a facility but also when engaging with external partners. AMS Connect's Secure External Messaging feature bridges this gap, enabling seamless and secure interactions beyond organizational boundaries.​ What is Secure External Messaging? Secure External Messaging allows healthcare professionals to communicate securely with external contacts or patients who are not be part of the AMS Connect network. This feature ensures that sensitive...

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