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Mar 11, 2025

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In a fast-paced healthcare environment, effective communication is not just a convenience - it’s a necessity. Yet, many hospitals and healthcare systems still struggle with communication silos - isolated channels of information that don’t seamlessly connect across teams, departments, or shifts. These breakdowns can lead to delayed treatments, medical errors, and compromised patient care. So, how do these silos form, and what can be done to bridge the gaps? The Hidden Dangers of Fragmented Communication Hospitals are dynamic environments where multiple teams -...

Nov 12, 2024

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We left off discussing the importance of synchronizing your on-call scheduling applications with critical messaging workflows ensuring messages are delivered to recipients that are on-call and available to respond. This post will focus on the key attributes of an efficient and effective group messaging strategy for urgent and time sensitive messages. At the core of healthcare messaging is the ability to communicate with groups or teams within your environment. Examples include rotating clinical teams, codes, and mass notification workflows that...

Oct 15, 2024

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Our last post provided information regarding the benefits of implementing active directory enabling administrators to manage permissions and access to network resources. Today we will discuss the importance of integrating your rotating scheduling application with your messaging workflows. When implementing a critical messaging solution, the #1 priority is to deliver the right messages to the right people at the right times. When seconds count, sending the right message to the wrong recipients can severely impact response times during urgent events...

Sep 17, 2024

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We left off outlining the benefits of implementing Single Sign-on allowing users to access multiple applications with a single set of credentials. This post will provide the benefits of utilizing Active Directory, “AD”. Active Directory enables administrators to manage permissions and access to network resources. The primary benefits of AD include centralized management of user accounts, permissions, and policy settings. Accounts are established by administrators in a centralized location allowing employees to login once and access their authorized resources. Through...

Aug 15, 2024

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We left off relaying the importance of implementing end-to-end security for your critical messaging solution. Our next set of posts will focus on several integrations that will improve the security, convenience, and overall value of your messaging solution. The first integration we recommend is single sign-on, "SSO”. SSO allows users to login to multiple applications with a single set of credentials. Since users with SSO are only required to remember one password, they are more likely to select a stronger password...

Jul 15, 2024

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Our last post provided valuable information to ensure you are receiving dependable service and support from your messaging vendors. Today we will focus on the importance of implementing end-to-end security for your critical messaging solution. Within the healthcare environment there are many clinical and non-clinical workflows addressed with various types of messaging solutions. Some include patient health information, and many do not. To protect yourselves from messages with PHI inadvertently being sent over unsecure technologies, it is recommended that all...

Jun 20, 2024

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We left off discussing the importance of having distinct alerts notifying users of messages that are critical and time sensitive. In this post we discuss important things to consider regarding vendor customer service and support. Products and services can only solve problems if they are available and work as expected. We all wish technology was flawless, but experience indicates that unforeseen issues will arise. Without a proven process for delivery and support, the user experience can suffer diminishing the value...

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